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General Terms

  1. Voucher Validity
    • Vouchers purchased by guests are valid for a maximum of three years from the date of issue, as stipulated by the Consumer Protection Act (CPA).
    • They remain valid until their full value has been redeemed or the three-year period has elapsed, whichever occurs first.
    • If a voucher was purchased, it does not expire until it has been fully redeemed, regardless of any printed expiry date.
  2. Promotional or Prize Vouchers
    • Vouchers awarded as prizes in promotional competitions may have a shorter validity period, which will be clearly stated on the voucher and in the competition rules.
    • Recipients should familiarise themselves with the voucher expiry date and redeem it within the stipulated period.
  3. Redemption
    • Vouchers must be presented at the time of booking or service redemption.
    • Reservations are subject to availability and must be made in advance.
  4. Non-Transferability & Non-Refundability
    • Vouchers are non-transferable and cannot be exchanged for cash.
    • Lost or stolen vouchers will not be replaced.
  5. Booking Requirements
    • Advanced booking is required for all voucher redemptions.
    • Standard cancellation policies apply to all bookings made with vouchers.
  6. Combining Vouchers
    • Vouchers cannot be combined with other promotions, discounts, or special offers unless explicitly stated.

Accommodation Vouchers

  1. Specificity
    • Vouchers are valid for the specified room category and cannot be used for upgrades or different room types.
  2. Meal Plans
    • Vouchers may include Bed & Breakfast (BB) or Dinner, Bed & Breakfast (DBB).
    • Any additional meals, beverages, spa treatments, or extra persons not included in the voucher must be settled separately.
  3. Booking Dates Periods
    • Vouchers are not valid during peak seasons, public holidays, or special events. Please check availability when booking.
  4. Additional Charges
    • Any additional charges beyond what is specified on the voucher are the responsibility of the guest and are required to be settled on check-out.
  5. Booking & Cancellation
    • Advanced booking is essential.
    • If you cancel your booking 30 days or more prior to your scheduled arrival date, a 10% ADMIN FEE will be applicable.
    • If you cancel your booking between 15 – 29 days prior to your scheduled arrival date, a 50% CANCELLATION FEE will apply.
    • If you cancel your booking less than 15 days prior to your scheduled arrival date, a 100% CANCELLATION FEE will apply.

Food & Beverage Vouchers

  1. Value & Usage
    • Vouchers are valid for the ZAR value and the specified meal or dining experience indicated (e.g., Tea & Scones, Lunch, Dinner)
    • The voucher value may only be redeemed against the specified meal type at the hotel’s restaurant.
  2. Alcohol
    • Alcoholic beverages are not included unless explicitly stated on the voucher.
  3. Reservations
    • Advanced reservations are recommended, especially for special dining experiences.
  4. Additional Charges
    • Any amount exceeding the voucher value must be settled by the guest at the time of service.

Spa Vouchers

  1. Treatment Specificity
    • Vouchers are valid for the specified spa treatment, package or product only.
  2. Booking & Cancellation
    • Advanced booking is essential.
    • A 24-hour cancellation notice is required. A 50% charge will apply to all late cancellations. 100% charge for “No Show”.
  3. Arrival Time
    • Guests are advised to arrive 15 minutes prior to their scheduled appointment to complete necessary forms.
  4. Spa Terms & Conditions
    • Guests are encouraged to familiarise themselves with the spa’s full Terms & Conditions prior to booking or arrival. These include important information regarding health considerations, late arrivals, and other spa-specific policies.

POPIA Compliance

  1. Collection & Use of Personal Information
    • Personal information may be collected during voucher purchase or redemption for the purpose of processing bookings and providing services.
    • Information will be used in accordance with the Protection of Personal Information Act (POPIA).
  2. Data Protection
    • We are committed to protecting your personal information and will not share it with third parties without your consent, except as required by law.
  3. Retention
    • Personal information will be retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
  4. Your Rights
    • You have the right to access, correct, or request deletion of your personal information. Requests can be sent to our Privacy Officer at fiona@walkersons.co.za
  5. Consent
    • By purchasing or redeeming a voucher, you consent to the collection, use, and retention of your personal information as described above.

Legal & Miscellaneous

  1. Amendments
    • We reserve the right to amend these terms and conditions without prior notice.
  2. Governing Law
    • These terms and conditions are governed by the laws of South Africa.
  3. Dispute Resolution
    • Any disputes arising from voucher use will be handled in accordance with South African law.